Skip to Content

Refund & Return Policy


Last Updated: 9 August 2026

At Suvarna, we want you to be happy with your purchase. Please read our Refund & Return Policy carefully before placing an order.

1. Returns & Exchanges

We accept returns or replacements only for products that are received damaged, defective, or incorrect, subject to the conditions mentioned below.

Returns are not accepted for:

  • Change of mind
  • Incorrect size selection by the customer
  • Normal wear and tear
  • Damage caused by improper use or handling
  • Damage caused by exposure to perfume, cosmetics, chemicals, water, sweat, or other substances
  • Tarnishing or discoloration resulting from improper care or storage
  • Products that have been altered, repaired, or damaged after delivery
2. Damaged or Defective Products

If your order arrives damaged or has a manufacturing defect, please contact us within 48 hours of delivery.

To help us process your request, please provide:

  • Your order number
  • Clear photographs of the product
  • A clear unboxing video, where available
  • A brief description of the issue
Our team will review the information provided and determine whether the product qualifies for a return, replacement, or refund.

3. Wrong Product Received

If you receive an item different from the one you ordered, please contact us within 48 hours of delivery with your order number and clear photographs/video of the received product.

After verification, we may offer a replacement or refund, as applicable.

4. Return Eligibility

For an approved return, the product must:

  • Be unused and unworn
  • Be in its original condition
  • Be returned in its original packaging
  • Include all tags, accessories, and other items supplied with the order
  • Not show any signs of damage, alteration, or misuse
Products that do not meet these conditions may not be eligible for a return or refund.

5. How to Request a Return

To request a return, please contact us at suvarna1.08.1997ss@gmail.com with:

  • Order number
  • Customer name
  • Reason for return
  • Clear photographs/video of the product
Please do not send a product back without receiving return instructions from Suvarna.

6. Return Shipping

For approved returns due to a damaged, defective, or incorrect product, Suvarna will provide return instructions and, where applicable, arrange or reimburse the return shipping.

Returns requested for reasons that are not covered under this policy will not be accepted.

7. Inspection

Once the returned product is received, it will be inspected by our team.

A refund or replacement will only be processed after the product is verified as eligible under this policy.

8. Refunds

Once the returned product is received and inspected, an eligible refund will be processed.

Approved refunds will generally be issued to the original payment method used for the purchase.

The time taken for the refund to appear in your account may vary depending on your payment provider or bank.

9. Non-Returnable Conditions

Returns will not be accepted for:

  • Change of mind
  • Incorrect size selection
  • Normal wear and tear
  • Improper use or care
  • Damage caused by perfume, cosmetics, chemicals, water, or other substances
  • Scratches or physical damage caused after delivery
  • Tarnishing caused by improper storage or exposure to chemicals
  • Products that have been modified or repaired
  • Products returned without prior approval from Suvarna
10. Jewellery Care & Tarnishing

Our jewellery is designed with an anti-tarnish finish, but no jewellery finish can be guaranteed to remain unchanged indefinitely.

To maintain the appearance and finish of your jewellery, we recommend avoiding direct contact with:

  • Perfume and fragrances
  • Lotions and cosmetics
  • Chemicals and cleaning products
  • Excessive moisture and sweat
  • Water, unless the specific product is stated to be water-resistant
Store your jewellery in a clean, dry place when not in use.

Normal changes in appearance or tarnishing resulting from use, exposure, or improper care are not considered manufacturing defects and are not eligible for a return or refund.

11. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Cancellation requests may not be accepted once an order has been processed or shipped.

Once an order has been shipped, it will be subject to the applicable return policy.

12. Refund Processing

After an approved return has been received and inspected, Suvarna will process the eligible refund.

Please note that the time taken for the refund to reflect in your bank account or payment method may depend on the payment gateway, bank, or financial institution.

13. Contact Us

For any questions regarding returns or refunds, please contact us through our Contact Us page or email us at:

Email: suvarna1.08.1997ss@gmail.com
Phone: 9996398867

Suvarna reserves the right to review each return or refund request individually and make a final determination based on the conditions of this policy.