Shipping & Delivery Policy
Last Updated: 9 August 2026
At Suvarna, we aim to deliver your jewellery safely and efficiently. Please read our Shipping & Delivery Policy carefully before placing an order.
1. Order Processing
Once your order is successfully placed and payment is confirmed, we begin processing your order.
Orders are generally processed within 1–3 business days, excluding Sundays and public holidays.
Orders may require additional processing time during:
- Product launches
- Sales or promotional periods
- Festive seasons
- High-volume order periods
- Unforeseen circumstances
You will receive an order confirmation after your order has been successfully placed.
2. Shipping & Delivery Time
After your order has been processed and dispatched, delivery generally takes approximately 3–7 business days, depending on the delivery location and courier service.
Estimated delivery timelines are indicative and may vary due to:
- Courier delays
- Weather conditions
- Public holidays
- Regional restrictions
- Natural events
- High shipment volumes
- Incorrect or incomplete address information
- Other circumstances beyond our control
Remote or difficult-to-reach locations may require additional delivery time.
3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
We may offer free shipping on selected orders, products, or order values as specified on our website.
Suvarna reserves the right to change shipping charges or introduce promotional shipping offers at any time.
4. Delivery Locations
Suvarna currently ships to India / selected locations in India.
Delivery availability may vary depending on the serviceability of your PIN code.
If a particular location is not serviceable by our courier partners, we may contact you regarding the available options.
International Shipping
We currently do not offer international shipping.
5. Tracking Your Order
Once your order has been dispatched, you may receive a shipping confirmation containing the applicable tracking information.
You can use the tracking details provided by the courier partner to monitor your shipment.
Please allow some time for the tracking information to become active after dispatch.
6. Delivery Attempts
Our courier partner may make multiple delivery attempts before marking a shipment as undelivered.
Please ensure that:
- Your delivery address is complete and accurate.
- Your phone number is correct and reachable.
- Someone is available to receive the package where required.
If a delivery fails because the customer is unavailable, provides an incorrect address, or does not respond to the courier, additional delivery attempts may be subject to the courier partner's policies.
7. Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete delivery information at the time of placing an order.
Please carefully check:
- Full name
- House/Flat number
- Street/Area
- City
- State
- PIN code
- Contact number
Suvarna will not be responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete address information provided by the customer.
If an order is returned to us because of an incorrect or incomplete address, any re-shipping may be subject to additional shipping charges.
8. Delayed Delivery
While we make reasonable efforts to deliver orders within the estimated timeframe, delivery dates are not guaranteed.
Suvarna is not responsible for delays caused by courier partners, weather conditions, natural events, public holidays, strikes, government restrictions, technical issues, or other circumstances beyond our reasonable control.
If your order appears to be significantly delayed, please contact us with your order number so that we can assist you.
9. Lost or Missing Shipments
If the tracking information shows that your order has been delivered but you have not received it, please contact us as soon as possible.
We may contact the courier partner to investigate the shipment.
Please provide your:
- Order number
- Delivery address
- Contact details
- Any relevant information requested by our team
Resolution will depend on the outcome of the courier investigation.
10. Damaged Packages
Please inspect your package carefully when you receive it.
If the outer package appears severely damaged, opened, or tampered with, please take clear photographs/video of the package before opening it, where possible.
If the jewellery inside is damaged or you receive an incorrect product, please contact us within 48 hours of delivery and provide:
- Order number
- Clear photographs of the package
- Clear photographs of the product
- Unboxing video, where available
- Description of the issue
Please refer to our Refund & Return Policy for eligibility and further information.
11. Partial or Missing Items
If any item appears to be missing from your order, please contact us within 48 hours of delivery with your order number and relevant photographs/video.
Our team will verify the order and assist you accordingly.
12. Multiple Products in One Order
If an order contains multiple products, Suvarna may dispatch the products together or in separate shipments depending on product availability and operational requirements.
If your order is shipped in multiple packages, you may receive separate tracking information.
13. Pre-Orders / Out-of-Stock Items
If Suvarna offers pre-order products or products with a specified dispatch date, the estimated dispatch timeline will be mentioned on the relevant product page.
Orders containing both ready-to-ship and pre-order items may be dispatched according to the applicable product availability.
14. Cash on Delivery
Cash on Delivery is currently not available.
15. Shipping Confirmation
Once your order has been dispatched, Suvarna may send you a shipping confirmation through the contact details provided during checkout.
Please ensure that your email address and phone number are accurate when placing your order.
16. Address Changes After Placing an Order
If you need to change your delivery address after placing an order, please contact us as soon as possible.
Address changes may not be possible once the order has been processed or dispatched.
If the shipment has already been dispatched, the customer may need to coordinate with the courier partner, subject to their policies.
17. Refused or Undelivered Orders
If an order is repeatedly refused or cannot be delivered because of customer-related reasons, such as an incorrect address, unavailable recipient, or failure to respond to the courier, the shipment may be returned to Suvarna.
Any refund or re-shipping will be handled according to our applicable policies, and additional shipping costs may apply.
18. Delivery During Sales & Festive Periods
During major sales, product launches, festive seasons, and other high-demand periods, order processing and delivery may take longer than the standard estimated timeframe.
We appreciate your patience during such periods.
19. Shipping Restrictions
Certain locations may not be serviceable due to courier restrictions, security restrictions, natural events, government regulations, or other operational limitations.
If your location is not serviceable, we will inform you where reasonably possible.
20. No Guaranteed Delivery Date
The delivery timelines mentioned on our website are estimated timelines and not guaranteed delivery dates.
We will make reasonable efforts to dispatch and deliver orders within the estimated timeframe, but delays caused by circumstances outside our control may occur.
21. Contact Us
If you have any questions regarding your order or delivery, please contact us through our Contact Us page or using the details below:
Email: suvarna1.08.1997ss@gmail.com
Phone: 9996398867
Please mention your order number whenever contacting us about an existing order so that we can assist you more quickly.